TL;DR
- Unified, guided checklist across Legal, Compliance, and RevOps eliminates email ping-pong.
- Role-aware visibility and required sign-offs create a clean audit trail.
- Resume tokens + overdue nudges keep work moving across teams.
Context
Regulated fintech requiring coordinated sign-offs across multiple functions for onboarding and periodic reviews.
Problem
Fragmented spreadsheets and email threads caused missed steps, rework, and weak auditability during regulator reviews.
Intervention
• Orchestration — Multi-object Screen Flow spans Account, Case/Opportunity, and a custom Risk_Assessment__c object with step gating.
• Sign-offs — Each step creates a related approval record with owner, due date, and SLA; admin-approved bypasses require a reason.
• Resume tokens — Paused Flow stores progress; signed resume URLs (auth-gated) let users pick up where they left off.
• Nudges & escalations — Scheduled paths drive reminders before/after due dates; overdue escalates to a supervisor queue.
• Reporting — Heatmap dashboard by owner × step; weekly digest highlights bottlenecks and aging reviews.
Outcomes
| Window | Quarter before vs quarter after go-live |
| Industry | Fintech |
| Clouds | Sales Cloud |
| Flow Types | Screen Flow, Subflow |
Handoff defects = returns/missing critical fields per 100 assessments. TTFV measured from kickoff to all mandatory sign-offs completed.
Timeline
2 sprints + 1 enablement week.
Stack
Sales Cloud, Screen Flow, Subflows, Scheduled Paths, Custom Risk Assessment object.
Artifacts
- Checklist wizard screenshots (redacted)
- Sign-off data model (ERD)
- Overdue escalation pathway diagram
- Dashboard slice (owner × step aging)
FAQ
What happens when a step needs an exception?
Approvers can record an exception with a required reason; the Flow logs who/when/why for audit and coaching.
Is this regulator-ready?
Yes—the sign-off records, timestamps, and exception reasons form an exportable audit trail; dashboards show on-time completion trends.
How do we migrate existing accounts into the checklist?
A backfill utility creates assessment and step records from current status and assigns owners; unmatched items go to an exception queue.